Summary: Getting Into Your Customer's Head

Summary: Group Genius

Summary: Global Paradox

Summary: Guts

Summary: Great Communication Secrets of Great Leaders

Summary: Get Out of Your Own Way

Summary: Getting Bigger by Growing Smaller

Summary: Flying High

Summary: Career Warfare

Summary: Clued In

Summary: Common Sense Business

Summary: Borrowing Brilliance

Summary: Team of Teams

Summary: Debunkery

Summary: Six Sigma

Summary: The HP Way

Summary: The Halo Effect

Summary: The Big Secret for the Small Investor

Summary: Leading the Charge

Summary: Uncommon Service

Summary: Customer Mania

Summary: The Customer Revolution

Summary: The Automatic Customer

Summary: Lean Customer Development

Summary: Customer Centric Selling

Summary: Return on Customer

Summary: Think Like Your Customer

Summary: The Customer Driven Company

Summary: The 24-Hour Customer

Summary: The Customer-Funded Business

Summary: Amaze Every Customer Every Time

Cultureneering : Culture, Diversity and Customer Service

Summary of John Warrillow's The Automatic Customer

Summary of John Mullins's The Customer-Funded Business

Summary: Creating and Delivering Totally Awesome Customer Experiences

Summary: What the Customer Wants You to Know

Customer Culture : How FedEx and Other Great Companies Put the Customer First Every Day

Summary of Wayne McCulloch's The Seven Pillars of Customer Success

Summary of Richard Conrad's Culture Hacks

Summary of Makoto Fujimura's Culture Care