The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services : Satellite Meeting Sao Paulo, Brazil, August 18-20,2004

The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services : Satellite Meeting Sao Paulo, Brazil, August 18-20,2004

The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services : Satellite Meeting Sao Paulo, Brazil, August 18-20,2004

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