A Complaint Is a Gift Workbook : 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty

A Complaint Is a Gift Workbook : 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty

A Complaint Is a Gift Workbook : 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty

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Brand: Berrett-Koehler Publishers
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